Policies and Procedures

SPA POLICIES AND PROCEDURES

 

WHEN TO ARRIVE

Please arrive 15-20 minutes prior to your appointment. Late arrivals may receive shortened treatment times (at the normal fee).

BOOKING

Please call to schedule your preferred appointment time and to discuss any special needs or questions that you may have. We require a valid credit card information or Montanya Spa gift certificate from all guests fo any spa appointments; this is to hold the appointment against our cancellation policy. 

 

CANCELLATION

Please provide at least 24-hour notice if you need to reschedule or cancel a treatment. Late cancellations will be charged 50% for the treatment scheduled. "No-shows" will be charged in full for the treatment scheduled. Our group cancellation policy is 48 hours (2 or more people). Same day reservations require a 2-hour cancellation notice to avoid a 50% charge of treatment scheduled.

GIFT CERTIFICATE POLICY

Certificates are not refundable and must be presented at the time of service. Lost certificates are not refundable and not replaceable.

 

RETURNED CHECKS

If a check is returned to us, you will be charged a $20 handling fee.

 

PRICING

Prices are subject to change without prior notice.

 

GRATUITIES

Your spa fee, or gift certificate, does not include an appreciation for the therapist. Please feel free to leave the gratuity you consider appropriate. An 18% gratuity will be added to ALL Spa packages at checkout. Spa package prices do not include a gratuity.

 

PRODUCT RETURNS

Store credit for products returned with receipt within 15 days of purchase.

 

AGE POLICY

Guests under the age of 18 must have parent / guardian approval to receive services.

 

FOR YOUR COMFORT:

 

SPA DECORUM: 

In order to preserve a relaxing and meditative atmosphere, we ask you to speak softly and please turn off all cellular phones and pagers. Hot tea with biscotti and iced cucumber water are available to you during your spa treatment.

If a client is behaving inappropriately, the therapist is authorized to stop treatment.

 

PERSONAL PROPERTY:

We are not responsible for loss or damage of any personal articles (including cars). Spa procedures: First-time guests are asked to fill out a confidential health and skincare profile. Please disclose any medical conditions and\or prescription drugs you are taking.